Best of Queensland Experience 2023

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Best of Queensland Experience 2023

Frequently Asked Questions

Do you have lockers?

We have an area where you can leave dry clothes, shoes, hats and bags. We’ll also provide a watertight container so that you can take your phone and wallet with you on tour, or you can purchase a beverage on the island.

Do I need to make a reservation?

We highly recommend making a reservation. We operate at set times due to the safety induction requirements. If there is no suitable time available on the website, please do give the team a call, and we will try to assist you with this.

Are there any health restrictions?

We do not recommend customers with back, neck or joint injuries to participate in jet skiing. Pregnant women are also not advised to jet ski. If you are unsure of health restrictions that may affect you, please call our office and talk to the team.

Can I get a refund if the weather is bad?

We will only cancel a tour if the conditions are unsafe. In this instance, we will offer a full refund or a re-schedule. Rest assured, we do watch the radar and forecasts closely on an hourly basis as safety is our number one priority.

How many people will be on my tour?

We are the largest jet ski company in the Southern Hemisphere! We have up to 35 customer skis, so we can accommodate groups of most sizes. Depending on the time of year, you may have 3-30 skis on your tour! But don’t worry, we operate on a guide-to-customer ratio of 3-4 skis per guide, so you never have to worry about getting lost in the crowd. We’re very good at what we do!

How fast can I ride?

You set the pace. If you want to ride full throttle the whole way, please do! We operate with multiple guides to cater for all speed levels on the water.

How do I use Afterpay on your products?

We now offer AfterPay instore! We do require a 50% booking deposit to secure, and the remaining 50% can be put on AfterPay when you arrive. Should you wish to put the full amount on AfterPay, we can take the 50% deposit and refund it back to you when you’re in store.